Senior Technical Account Manager | US (Remote)

.

• Proactively monitor and analyze customer’s AWS usage and cost, capturing trends, anomalies, and opportunities to optimize
• Actively engage with customers, providing proactive guidance and optimization best practices
• Establish a regular cadence with key customer contacts, and cultivate a trusted advisor relationship with a strong focus on driving cloud optimization, ensuring retention, and fostering high customer satisfaction
• Perform periodic account reviews and deliver high-value presentations highlighting your findings and recommendations
• Serve as your customer’s primary technical point of contact for use case and best practice guidance
• Understand customer business needs and objectives, and develop thoughtful cloud and optimization strategies to help drive healthy cloud consumption
• Consult on architecture, governance, cost management, operations, and other pillars of the well architected AWS Framework
• Lead cloud capabilities workshops and operational readiness exercises
• Track and provide detailed reviews of technical support cases and performance metrics on an ongoing basis
• Drive customer self-sufficiency by ensuring customers understand how to use tools such as CloudHealth and AWS Cost Explorer
• Build custom and ad-hoc reports for customers based on their specific needs
• Support customers in planning, estimating, budgeting, and forecasting exercises
• Make recommendations on how new Compass or AWS offerings may fit in the company’s overall strategy and/or architecture, and engage Sales when appropriate
• Aid in project and event planning, private pricing agreement discussions, and pre-sales activities
• Participate in customer-requested meetings
• Collaborate with technical support teams for escalated issues that require your expertise
• Occasionally be available to handle urgent issues that may be outside normal business hours
• Stay educated on the latest cloud optimization strategies and technologies

• 5+ years of technical account management, cloud finOps, cloud consulting, technical support, or technical engineering experience in AWS and/or other cloud platforms
• Experience in internal enterprise or external customer-facing environments
• Deep experience collecting and analyzing large cost and usage datasets to support data-driven decision making
• Experience in financial controls like forecasting, budgeting, and expense tracking
• Experience applying technical or operational expertise to identify opportunities, risks, and trade-offs
• Advance proficiency in AWS Cost Explorer and Microsoft Excel
• Ability to manage challenging situations in a fast-paced environment
• Excellent customer service and conflict resolution skills
• Strong problem-solving skills
• Based in US

Preferred Qualifications

• Strong understanding of the pillars of the AWS Well-Architected Framework and how to apply them to existing or new customer environments
• Experience using Tanzu CloudHealth, or other FinOps or Technology Business Management tools

#remote

"remote"

Compass UOL is a global firm and part of the AI Revolution Company, together transforming organizations using Artificial Intelligence, Generative AI, and other of today’s most advanced technologies.

We equip our team with proprietary and external AI-driven tools to design and build digital-native platforms, integrating cutting-edge technologies and enabling companies to innovate, transform their businesses, and drive success in their markets.

To achieve this, we attract and develop the best talent, creating opportunities that enhance people’s lives and highlight the positive impact of disruptive technologies.

We empower borderless talent and promote knowledge and opportunities in the latest market trends, driving significant personal and professional growth.

Join us and be part of the AI-driven revolution.